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New Online System Coming Soon

 
anima

anima

Soon we will be introducing 'Anima'.

Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition. While you are still able to call the surgery, the online triage form through Anima will ask you the same questions, streamlining the process. This is another option for our patients to use to contact us about a medical problem, admin request or ask a simple question.

We are dedicated to ensuring a smooth transition for our patients. To help with this, we'll be actively updating you on various platforms, ensuring you feel supported and well-informed leading up to our exciting launch. We would like to ask for your patience whilst we change to Anima as we are aware that introducing any new system may have some teething troubles, however we are not anticipating any disruption.

anima-phone

What are the benefits to me as a patient?

As a patient you will benefit from:

  • Being able to log on to see the outcomes of your past requests.
  • You can provide all the information that the practice needs without waiting on the phone
  • You will be asked questions based on your issues (without the medical jargon)
  • Your medical records will be more complete for the future
  • The practice responses will be clearer

What are the benefits to the practice?

As a practice, we will benefit from:

  • We will see your request in a clear structured format
  • We will be able to save all the information about your requests in a structured way into your medical records – This will help staff when looking at your records for this episode of care or in the future.
  • Your requests will be cleared to understand at first glance and so the team will be able to allocate correct people, thus making our turn around more efficient.
  • Your requests will come into our system with a Red, Amber, Green rating with clear information about which responses have triggered the rating. This will allow the team to focus on any urgent requests.
  • We will be able to provide clearer responses due to the way that Anima builds the response as we perform actions. These responses will be safer as well as it will be secured behind a log in.

We are really excited about this change and the benefits it will bring to all our patients and staff. We would recommend that you register for an Anima account now so that you are ready when we launch this:

Register for an Anima account

What is Anima?

Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition. While you are still able to call the surgery, the online triage form through Anima will ask you the same questions, streamlining the process. This is another option for our patients to use to contact us about a medical problem, admin request or ask a simple question.

Please sign up and register an account to submit your request.

We accept requests between 8am and 3pm Monday to Friday (excluding bank holidays). If you have an urgent request after 3pm, please call the surgery on 01843 266322. We are not an emergency service, in the event of an emergency, please dial 999 or visit A&E.

Anima - Video Guides

Below are some helpful video guides that explain how to create an Anima account, submit a request and book appointments.

We do not accept prescription requests via this method.

Learn how to order a prescription

Submit a request

Care Quality Commission
Rating: Good

Northdown and Dashwood Surgery
158-160 Grange Road
Ramsgate
Kent
CT11 9PR

Telephone: 01843 266322

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